Technology

Better Communication & Better Service

Yellow Cab of Prince William County is a 4th generation family owned business; We have seen many changes over the years. Over the past 4 decades we have worked diligently to stay up to date with today's technology. We pride ourselves on using state of the art technology to run our business in every aspect from receiving phone calls, dispatching cabs, to meeting the needs of the community.

Technology has made requesting a cab so much easier. We take requests by phone, internet reservations and our Smart Phone booking applications.

Our phone system allows customers to book by speaking with an operator or by using IVR. With the utilization of AI we will be able to use call centers from around the world to assist with your local rides. Our customers can even speak directly to the driver. Our phone system will accept your call and allow you the option of choosing to speak directly to your driver by transferring your seamlessly to the driver’s personal cell phone while maintaining your privacy. The driver will only see our number. The driver has the ability to perform a “call out” shortly after they receive your call or when they arrive to pick you up. All calls are processed through our phone server allowing both the customer and driver’s number to remain private. Customers will receive our number on their caller ID. All of these calls are recorded for quality assurance and training purposes.

With the use of IVR and AI you will often be able to book your cab quickly from a series of prompts and avoid interactions and hold times that can lengthen the process.

Download the app to your phone today! This is the most convenient, easiest and fastest way to book your ride! After booking your ride you can locate your driver and track their progress. You will also receive price estimates and trip time estimates.

Book Online at reservations.yellowcabpw.com or clicking a link on our webpage.

Yellow Cab’s has made great strides in providing on demand taxi service to the riders in and around Prince William County. Some of the things were first in are:

• First in Prince William to be Woman Owned
• First to use GPS for dispatching and tracking
• First to be computer dispatched
• First to use Hybrid vehicles
• First to offer accessible taxis
• First to offer in vehicle credit card swipes and back seat payment options
• First to offer prepaid cab fare cards
• First to offer Senior Ride (prepaid Senior Discount Cards)
• First to accept Apple Pay and Google Wallet payments
• First to use electronic tablets to dispatch our cabs.
• First to offer internet reservations and booking app

Requesting a Ride

Technology has made requesting a cab so much easier. We take requests by phone, text, internet reservations and our Smart Phone booking applications.

Each vehicle is equipped with GPS for:

• Location tracking
• Recording of travel route used
• Determination of closest available vehicle for efficient dispatching

TO CANCEL A SCHEDULED RIDE

PLEASE CALL (703) 491-2222.

What Dispatch Sees:

Dispatch Operator

Automated Call Monitoring

Vehicle Tracking

What The Driver Sees:

Driver Signs On to Program

Call Comes In For Driver To Bid

Driver Accepts Bid

Driver Accepts Bid

Driver Receives Confirmation of Successful BID

Other Technology

Each vehicle is equipped with GPS for:

• Location tracking
• Recording of travel route used
• Determination of closest available vehicle for efficient dispatching

Many vehicles are equipped with Vehicle Cameras that record when:

• Doors are open or closed
• Driver exceeds set speed limit
• G-Force settings are exceeded (sudden sharp turns, sudden stops, rough ride over speed bumps, etc.)

Payment Options

• Cash
• All Major Credit Cards
• Apple Pay
• Google Wallet
• Corporate Accounts
• Wheels To Wellness

All vehicles are able process credit cards in the vehicle through our relationship with Square. Each vehicle is equipped with a Square device to quickly and efficiently process your payment.

Stay tuned for future upgrades in services!!! You can count on Yellow Cab of Prince William staying on top of available technology!

Technology Vendors Include:

         

Prince William Yellow Cab is a registered Virginia vendor with Virginia's Total e-Procurement Solution for state and public agencies.